Booking an appointment

If you require an appointment with a doctor you will be able to book on the day by ringing the surgery from 8.00 am.

Depending on your problem, you will either be given an appointment with the appropriate healthcare professional or referred to the triage service and contacted by the duty doctor.

Should you require a review appointment with a specific doctor, you should ring on the day when your doctor is available. Should your doctor not be available that day, you can choose to call back on the day your doctor is next available or be given an appointment with another doctor.

If your problem is not urgent, please avoid ringing the surgery on a Monday morning or Friday afternoon.

Please Note

To enable our trained reception staff to allocate you an appointment with the most appropriate
professional, they will ask you for some brief details of your problem. This is strictly confidential and will help us to help you.

If you do not wish to give details, please respond by saying that your problem is ‘personal’ and you will be referred to the triage service.

Our reception staff have been trained to act as Care Navigators in order that they may direct you to the most appropriate healthcare service; please bear in mind that this may not always be your GP surgery.

Patients have a responsibility to keep booked appointments and to cancel if unable to attend. This is not just simple courtesy, but allows another person to use the appointment.

Please Help Us By…

  • Being on time for your appointment.
  • Cancel your appointment as soon as you are aware you cannot attend.
  • Making a separate appointment for each person needing to see the doctor/nurse.
  • Making further appointments if you have many/complicated problems.

Non-urgent advice: Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel, you can:

Call us on 0121 706 5676 to cancel your appointment.

Or use our online service to cancel an appointment.

Doctor Consultation Times

Consultations are by appointment and are arranged flexibly throughout the day to meet the varying
needs of our patients.

Appointment times are between:
Monday 8.30 am – 6.00 pm
Tuesday 8.30 am – 6.00 pm
Wednesday 8.30 am – 12.30 pm
Thursday 8.30 am – 6.00 pm
Friday 8.30 am – 6.00 pm

Home Visit Policy

Home visits are extremely time consuming for healthcare professionals, as only 1-2 patients can be seen per hour in a home setting (with fewer assessment and treatment options), compared with 6 or more at the surgery.

While we will not decline visits to patients who are genuinely too ill to travel by themselves it is advisable to keep these to a minimum to make best use of clinical time. It is difficult to provide high quality modern health care outside the surgery. By attending surgery patients can access timely and appropriate investigations.

At the surgery Doctors have equipment to make thorough assessments; we have ECG machines, nebulisers, pulse oximeter, nurses can do blood tests and dressings as required. A Doctor does not carry these with him/her. Consultations outside of the surgery carry a higher risk of medical errors.

Definition of housebound

A patient is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness. A patient is not considered housebound if he or she is able to leave their home with minimal assistance or support. For example unassisted/assisted visit to the Doctor, dentist, hairdresser, supermarket, social events or hospital outpatients.

Some patients may not be housebound permanently but rather are housebound temporarily as a consequence of an episode of illness. Minimal assistance would be described as a person who can leave their own home and travel to a clinical appointment in a vehicle such as a personal car, taxi or public transport adapted for their use or not and with or without the use of a wheel chair either by themselves or with an escort.

To avoid confusion any person who requires a specialist vehicle (Ambulance) or a two person escort would be regarded as house bound. To avoid further confusion a person will not be regarded as housebound because they do not personally have a companion to escort them to a clinical appointment. Reasons other than being medically unfit do not constitute a reason to perform a home visit. For example:

  • Transport issues for the patient
    It is not the GP practice’s responsibility to arrange transport, or to perform home visits because the patient has difficulty arranging transport. In these circumstances patients should seek transport help from relatives, friends, or taxi firms.
  • Childcare issues for a patient
    If a patient has difficulty arranging for someone to care for their children whilst attending appointments, the patients are welcome to bring their children to the surgery.
  • Poor mobility
    Whilst it is understood that having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend appointments at other healthcare settings, then they should also be expected to attend appointments in GP surgeries.
  • The unwell child
    Children with a fever will not be made worse by transporting a child to a place of care. It is in the best interest of the child to attend the surgery where they can be properly assessed and treated. If a parent believes that the child is too unwell to travel to a surgery, then it would be advisable for them to seek help from the emergency services by calling 999. If the GP feels that attending the child at home, based on the clinical history, may prevent delay in treatment because of distance from
    available ambulance services, then they should attempt to do so.
  • Residents of care homes
    Care home residents are no different to patients in their own homes. The need to visit should be based upon clinical need, not the availability of transport or staff to attend the surgery. It is the responsibility of care facilities to make transport available for residents so that they can get to medical and non-medical appointments.
    All requests for home visits should ideally be made by 10.30am. The emergency on-call doctor that day will telephone the patient/carer and triage the need for the home visit. If the triage assessment indicates that a visit is necessary, it will be scheduled with one of the visiting GP’s that day. No guarantee should be given as to which GP will attend. Most visits are performed between morning and afternoon surgeries. If the triaging GP feels that more urgent attention is required, patients/carers will be instructed to call 999 or the surgery will do so.

Late For Your Appointment

Please attend your appointment on time.  If you are late we may not be able to see you. If you are booked in for a telephone consultation, your clinician will make a maximum of two attempts to contact you, at least ten minutes apart. If you do not answer on the second attempt, you may have to phone the next day to book another appointment.

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

New Extended Access Hub

Evening and weekend appointments are now available at our Extended Access Hub, which is based at Hall Green Health, 977-979 Stratford Road, Hall Green, Birmingham B28 8BG.

Pre-booked and same day GP, Nurse and Healthcare Assistant appointments are available, and may be booked by contacting reception at Swanswell Medical Centre.  Please be aware that this may not be the same GP, Nurse or Healthcare Assistant that you would normally see, and walk-in appointments are not available.  Appointments may also be booked by contacting the Extended Access Hub on 0121 325 5530 during their opening hours of 6.30pm to 8pm on Monday – Friday evenings; and 9am to 5pm on Saturdays.